Category Archives: Leadership

Cleveland Embraces Innovation

It’s no secret that Clevelanders love Cleveland. Being an extremely loyal city, it’s safe to say that we accept our flaws and proudly celebrate our successes. (Just ask any Browns or Cavaliers fan!) Over the past few years, there have been a number of revitalization efforts in the land that we love. Cleveland has become [...]

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Also posted in Company History, Innovation, Sparks Innovation Center | Tagged | Leave a comment
tweegram

10 Leadership Tips from Inc. Magazine

tweegram

Leadership is one of my favorite topics. If you regularly read ‘My Madison,’ or follow me on Twitter, you know that’s no secret. When it comes to developing your leadership skills, I’m a firm believer in continual self-education, so I couldn’t wait to dig in when the latest issue of Inc. magazine – which focuses [...]

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hire smarter

Leadership Tip: Hire Smarter Than Yourself

hire smarter

“When I was just getting started as CEO, I had a stupid way of thinking about employees. I thought I was pretty good at doing a large number of things and I could do most of my employees’ jobs better than they could. … My thinking began to change when I started worrying about the [...]

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favorite_business_books

My Favorite Things: Business & Leadership Books (Plus, a Giveaway!)

favorite_business_books

Lately, it seems like new business and leadership books are coming out every day. I’ve read quite a few of them and wanted to take a second to share a few favorites: Smart Business, Social Business, Michael Brito: This is one of my favorite business books. Trust me, just read it. (I like it so [...]

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Also posted in Business, Reading, Resources | Leave a comment
Photo by Johan Larsson

Tips For Bridging Online and Offline Marketing Efforts

Photo by Johan Larsson

In all my years in the industry, I’ve never seen things change so fast as they have in the last few years. We’re in the midst of a giant transition in the way we communicate with our customers. But embracing emerging technologies is just one challenge for my business and yours. The real challenge is [...]

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Photo by Sean MacEntee

Tips for Infusing Technology Into Business Practices

Photo by Sean MacEntee

Think about it: not too long ago, we were just embracing email and social media didn’t exist. Today, most of us are practically glued to our smart phones and tablets, we host meetings via video chat, and we’re tweeting daily with our customers and partners. Especially in the last few years, technology has advanced at [...]

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NECA12

Four Tips for Strengthening Customer Relationships

NECA12

If we don’t take care of our customers, someone else will. That’s the truth, isn’t it? Great customer relationships are the lifeblood of any business, but they don’t just happen magically. Smart companies need a long-term plan for nurturing customer connections. Here are four tips for doing just that: Communicate, communicate, communicate. The key to [...]

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Also posted in Customer Service | Leave a comment
4875833250_968ef123ee

Eight Leadership Maxims

4875833250_968ef123ee

Today’s post is a little different than what we typically cover here on the “My Madison” Blog. On Twitter, I often participate in a virtual discussion about leadership. Through that, I’ve been asked to write a blog post sharing my views on leadership, in conjunction with the release of a new book, One Piece of Paper. The [...]

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